Finalmouse Starlight Pro TenZ Gaming Mouse - Medium

Starlight Pro Magnesium Chassis with Ultem Base

The Magnesium Chassis can slightly vary in thickness due to the manufacturing processes & complexities involved. Therefor the weight of each individual mouse may vary by +- 2 grams.

Final assembled weight including battery/feet/screws/paint/coating is ~42 grams for small and ~47 grams for medium

The bottom of the mouse is made of Ultem NOT magnesium for the purposes of allowing the wireless signal to escape. It is therefor not as strong as magnesium and should not be squeezed or strength tested as one could with the sides or top of the mouse.

Finalsensor / Tournament Wireless / Battery Performance

The Finalsensor is designed to go into various stages of rest mode after being in idle for set periods of time. Testing the mouse from a standstill if the mouse is in a rest mode will not reflect the accurate latency performance of the mouse

Finalsensor is an industry leading flawless esports sensor with a Resolution (cpi) of up to 20,000. And an IPS of ~450+ with integrated illumination. You can expect next gen performance.

The Tournament Wireless technology is built on the industry leading Nordic RF platform (nrf52840) with state of the art firmware developed inhouse. With years of testing and development in RF chambers you can expect reliability and performance that is better than a wired mouse. The polling rate of the mouse is 1000hz.

The Starlight-12 utilizes a high end rechargable Jauch Lithium Ion battery. Due to the revolutionary engineering that went into the power optimization of the sensor, pcb, and firmware you can expect long durations without needing to charge. Continuous battery life is estimated at ~160 hours, average use case life is estimated at 3 weeks, below average use case life is estimated at 7 weeks, idle use case of ~16+ weeks.

Our delivery service will be worth customer satisfying. The goods are monitored and handled with utmost care by our well-trained customer service professionals and delivery team.

• Delivery for any purchase made will be done within next working day. Cash on delivery option can be used anywhere in Kuwait. 
• Our digital / virtual products are delivered via emails instantly. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@think24.com.kw. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs@think24.com.kw

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on digital cards or gift cards. Digital Cards or Gift Cards are non-replaceable / non-refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer can place order on our phone number  (+965) 940 94819 or through WhatsApp as well.